Frequently Asked Questions

Do you Ship Worldwide?

Yes we do ship worldwide. 

When is the Shipping period?

Orders are processed within 1–3 business days. Delivery then takes 2–5 business days in the UAE, 5–10 business days to GCC countries and 10–21 business days internationally. You'll get a tracking link by email once your order ships.

What if my shipment did not reach?

We collaborate with a premium delivery service that utilizes a tracking system. In the rare event that your item shipment fails to reach your location as expected, rest assured that we will promptly investigate the matter and take all necessary actions to ensure swift delivery to your doorstep.

 Your satisfaction is our top priority, and we are committed to resolving any delivery issues efficiently.
If you have any issues with your delivery please do email us at :

Hello@levitate.ae

Can I get a refund?

We currently dont offer a refund. If your order arrives damaged, defective or incorrect, email hello@levitate.ae within 48 hours of delivery with your order number and photos, and we'll send a free replacement. 
Digital products can't be exchanged or refunded, but if a download won't open, email us and we'll fix it.

Who can I contact if I need help with my planner?

We’re more than happy to connect with you personally if you find yourself lost in the Planner. Please reach out to hello@levitate.ae

What if the product had defects?

Email hello@levitate.ae within 48 hours of delivery with your order number and photos of the defect. Once we've reviewed it, we'll send you a replacement free of charge.

What if my digital product is not loading?

Please do Email us, and we’ll share the downloadables with you directly. 

How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this to monitor your delivery in real time. 

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, and Tamara (buy now, pay later in 4 installments). 

Can I cancel my order?

Orders can only be cancelled within 12 hours of placing them. Please email us at hello@levitate.ae as soon as possible if you need to cancel. 

Can I exchange a product?

We currently do not offer exchanges unless the product arrives damaged or defective. In that case, please contact us at hello@levitate.ae with photos of the issue and we will arrange a replacement.